Entropic assessment of the management quality

V. R. Mlodetskyi

Abstract


Problem statement. Management of the organization has traditionally been viewed as a system of basic functions of management: planning, organization, motivation and control, each of which has its own characteristics and are implemented through certain elements of organizational management structure. But the decomposition of control process in some areas, result in loss of integrity in assessing management effectiveness, both separate functions, and the organization as a whole. The situation is complicated by the fact that each function has its own specific quality assessment criterias, making it difficult for integrated assessment, make an overall analysis of the management of the organization and development of criteria for evaluating the effectiveness of management impossible. At the same time, information theory developed theoretical solutions on the basis of which this problem can be solved. In the process of information management a manager can be considered as the subject of work, who analyzes and processes it to achieve operational needs, current and strategic goals. The more uncertain is the status of the internal and external environment, which affects functioning of the organization, the more information you need to get to determine the actual state in order to provide adequate management decisions. Thus, the information is needed to make reasonable and appropriate decisions of the current situation. An analysis of the latest researches. In the information theory, the degrees of uncertainty of the system state is entropy which, according to the statement of C. Shannon [1], serves as a measure of the uncertainty of the system under these conditions. Degree of definiteness is a negative (negative entropy) proposed Leon Brillouin [1]. The ratio of entropy and negentropy characterizes the current state of the system and the level of its organization, indicates the controllability of the system [3]. Any management activities in organizational systems aimed at eliminating undesirable variations of parameters as obtaining from it a certain amount of information reduces uncertainty (of the entropy) state of the system and correspondingly increases the level of its certainty (of the negentropy). The purpose and goals. To explore the information flows in the structure of the organization and their role and formation of the entropy and negentropy, describing the current state of the organizational system and basing on this assessment determine the level of the system manageability. Conclusions. On the basis of the analysis of the balance of entropy flows in the organizational structure of the management was set a reasonable, on the intensity information volume growth, the level of accuracy of determining the values of monitored parameters of the system state. Attempts to reduce the diversity of the subject of management object state to the level from the point of view of cost for getting an additional information is unreasonable.


Keywords


management; organizational system; information; entropy; negentropy; manageability of the system

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